Voids
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      Can I cancel or void a Payables payment?

      Learn more about canceling or voiding a Payables payment.

      Sep 18, 2023

      After you schedule a payment, we begin processing the payment on the process date as soon as possible. To help deliver payments more quickly, we process payment batches multiple times a day, so the void or cancellation window will vary. To check if you can cancel or void a payment:

      1. Select Payments Out in the navigation menu
      2. On the row of the payment, check under the Actions column for a void or cancel option.
      3. If you see the link, select it to void or cancel. If you don’t see the link, the payment can’t be canceled or voided.


      Things to know:

      All payments

      • To void a payment, your role must have Pay permissions, and you must be a verified user on the bank account originally used for the payment. You must be logged in to the desktop website to void payments, you cannot void payments in the mobile app.
      • If you are going to reissue a voided payment, be sure to make any necessary changes to the vendor, such as pay to, address, email address, etc. before reissuing.
      • Vendors and customers don't receive notice when a payment is canceled or voided.
      • Voids will take up to 2 bank business days from when it was requested to when the void is processed. The payment void will be in Pending status until it's processed.
      • The timing of when a void and credit is received varies, because the original debit from your bank account may not have settled in our account.
        • A credit may take 2—5 business days from the date of the void request, depending on when the funds were debited from your account.

      Check payments

      • Voiding a check won't prevent the debit from your bank account if the payment has already been processed.
      • If there is a check # on the payment confirmation screen, the check has already been mailed out to your vendor
      • Voiding a check will place a Stop Payment on the check
        • A check with a Stop Payment on it'll be rejected when presented at the bank
        • As a courtesy to the vendor, please inform them that the check isn't longer valid to prevent any fees from their bank that might incur if they attempt to cash it
      • You can void processed checks until they've been cashed by your vendor (and cleared by the vendor's bank)
      • All checks are printed with the words "Void after 90 days". On the 91st day after the date of issue, the check will be voided and the funds will be deposited back to the payment account.

      Virtual Card payments

      • You can void Virtual Card payments before they are authorized (i.e., before the vendor enters the single use virtual card number into their merchant card processing system and gets an authorization code)
        • Once the Virtual Card payment has been authorized, it cannot be voided.

      International payments

      • Once funds have been disbursed, an international payment cannot be voided

      Sync details

      • Which accounting system do you sync with?
        • QuickBooks Online, Xero, Sage Intacct or Oracle NetSuite:
          • The void will sync back to your accounting system, and no further action is needed
        • QuickBooks Desktop or QuickBooks Enterprise:
          • While the credit back to your bank account will sync back to your bank account register, the void won't sync back to your accounting system. The payment must be voided manually in the accounting system.
      • If you later edit or delete the bill in BILL, those changes will sync. Deleting the bill in the accounting system before BILL has had a chance to sync the void will cause an error. If this happens, contact Customer Support to mark the bill update not to sync.