Troubleshoot your way through bank feeds with these common solutions.
Troubleshoot your way through bank feeds with these common solutions.
If there's an issue with a bank feed, you can always import bank transactions into Sage Intacct.
Looking for how to troubleshoot reconciliation?
TOP ISSUES
- Not receiving a bank feed, missing transactions, or no new transactions.
- Learn what to do if you are missing transactions.
- If you are missing bank feed transactions and need to reconcile, use an import file instead. Keep in mind that importing a file unmatches any matched transactions from a bank feed.
- The time stamp on the bank feed transaction does not match what's at the bank.
- If you notice a mismatch between the bank feed transaction dates in Sage Intacct and at the bank, you can set the banking cloud time zone for an account. This setting also controls how transactions are dated when they are generated from a creation rule.
- I have duplicate or irrelevant transactions for reconciliation.
- Some downloaded transactions are not relevant to your reconciliation and act as visual noise and clutter on the page. These might be zero-dollar transactions or duplicate transactions. You can store these transactions out of the way by ignoring them.
- My bank feed has a status of Auth required.
- You can not receive transactions if your bank account has a status of Auth required. Reauthorize your account to continue receiving transactions.
- I cannot connect my account to a bank feed, or I cannot find the account I need to connect to.
- If you are unable to find your bank connection, or are having trouble connecting, it's possible that your bank might not have a connection available. You can request that your bank be added in the connection portal.
We're working hard on making sure that all banks are supported, but this process can take some time. After you submit a request, check back in after a few months and try to connect again.
Do you need help searching in the connection portal for your bank?
GENERAL
There are a couple reasons why you might not see the Banking cloud tab.
- Are you creating a new account record in Sage Intacct?
Create your new account and save the record. Then, go back and edit the account. The Banking cloud tab appears.
- Is your company subscribed to Sage Cloud Services?
A journal entry that was generated by a creation rule is now showing as unmatched. Why?
This can happen when you edit the matched journal entry to change the bank account or the amount. In this case, you can manually match the transaction.
Failed Sage Cloud Services subscription status at the top level.
You try to subscribe to Sage Cloud Services at the top level and receive a subscription status of Failed on the Configure Sage Cloud Services page.
To solve, slide into each entity and go to the Configure Sage Cloud Services page, then select Save. This should change the top level status to Subscribed.
Make sure you are also enabled for ISO country codes.
My creation rules are not creating inter-entity transactions
There are certain criteria that need to be met for inter-entity transactions to be generated.
Whether an IET is created depends on if the location on the transaction template differs from the location defined on the bank account. These locations must also be in different entities for an IET to be created.
| Location specified on template? | Location on template differs from location on bank account? | IET enabled? | GL accounts mapped? | IET created? | Location used for journal entry |
|
Yes |
Yes |
Yes |
Yes |
Yes |
The location specified on the template. |
|
Yes, by allocation |
Yes |
Yes |
Yes |
Yes, if the location defined on the allocation template is different from the location defined on the bank account. |
The location of the transaction allocation. |
|
No |
|
Yes |
Yes |
No |
The location of the bank account in Sage Intacct. |
|
No |
|
No |
Yes |
No |
The location of the bank account in Sage Intacct. |
|
Yes |
|
No |
Yes |
No |
The location specified on the template. |
|
Yes |
|
Yes |
No |
No |
The location specified on the template. If there's no location specified, the location of the bank account in Sage Intacct is used. |
I'm having trouble making API bank feed calls.
If you were previously able to work with bank feeds using BANKACCTTXNFEED API calls, enable the Bank Transactions for Integrations permission in Cash Management to resume calls.
CONNECTIONS
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Learn how to reauthorize an account's credentials.
My account has a Pending connection status.
If you have a direct connection with your bank, or are connecting with SISS, this status means that your bank has not yet confirmed the connection. It can take some time for the connection process to complete and depends on your bank.
Learn more about bank feed status descriptions.
My account login changed at the bank. What do I do?
If your login information changes at the bank, you can edit your login information on the Banking cloud tab on the account record.
FINANCIAL INSTITUTIONS
I can't connect my SISS-connected banks to a financial institution.
SISS connections require that each account at a bank has a separately managed bank feed connection in Sage Intacct. They do not support the financial institution structure.