Learn how to void ePayments in Bill.com
Dec 4, 2023
To void a payment, your role must have Pay permissions, and you must be a verified user on the bank account originally used for the payment. You must be logged in to the desktop website to void payments, you cannot void payments in the mobile app.
Note: If you are going to reissue a voided payment, be sure to make any necessary changes to the vendor, such as pay to, address, email address, etc. before reissuing.
Void ePayments
ePayments have a void deadline of 1:00 pm Pacific Time / 4:00 pm Eastern Time on the business day before the deposit date. You can void an ePayment after the process date, but before it's deposited in the vendor's bank
- Select Payments Out in the navigation menu
- Select Void under the Actions column
• If you don't see void under the Action column, and you have void permissions, the payment has already cleared. Select the payment confirmation number to check the status - Select to Remit or Reissue
• Remit - the funds will be returned to the originating bank account
• Reissue - a new payment using the same funds will be sent to the vendor, with any new vendor details (for instance, new address or payment method) - Enter a reason for the void
- Select Submit Request